1. Who are we? We are based in Guangdong, China, start from 2014,sell to Southeast Asia(25.00%),Africa(20.00%), South America(15.00%),Eastern Europe(15.00%),South Asia(5.00%),Western Europe(5.00%), Mid East(5.00%),Oceania(5.00%),North America(5.00%). There are total about 11-50 people in our office. 2.How to ensure that I received the machine undamaged? At first , our package is standard for shipping, before packing, we will confirm product undamaged, otherwise, please contact within 2days. Because we've bought insurance for you, we or shipping company will be responsible! 3. how can we guarantee quality? Always a pre-production sample before mass production; Always final Inspection before shipment; 4. why should you buy from us not from other suppliers? OMEX is a professional machinery manufacturer and supplier in China. Our refrigeration machines included ice block machine, cube ice machine, tube ice and flake ice machine. Welding machine and vetilation equpments are now well developping here. 5. what services can we provide? Accepted Delivery Terms: FOB,CFR,CIF,EXW,CIP,CPT,DDP,DDU,Express Delivery; Accepted Payment Currency:USD,EUR,HKD,GBP,CNY; Accepted Payment Type: T/T,L/C,D/P D/A,Western Union,Cash; Language Spoken:English,Chinese,Spanish 6. Do I need to install the ice machine by myself? For small ice machine, we ship it as a whole unit. So you just need to prepare power and water to run the machine. For some larger ice machine plant, we need to keep some components seperate for shipping convenience. But no worris about that. An installation brochure will be sent to you,it's very to install the machine.
